KPI Oklahoma

How Private Investigators Break Bad News To Their Clients

William Shakespeare wrote, ‘expectation is the root of all heartache.’ This can apply to almost any situation. Even the situation where a private investigator has to break bad news to their client. ‘Bad news’ is not limited to information that will emotionally hurt the client, but also to when the surveillance operation does not go as planned due to unforeseen circumstances. This might crush all the expectations that the client had, which could lead to problems for the private detective. That is why it is important for private investigators to fully inform their client about what to do if things do not go as planned and how to handle their reactions appropriately.

Here is how.

Explaining The Uncertainty Of The Job At Hand To The Client

As a professional private investigator from Oklahoma City, make sure to get everything in writing. A retainer agreement is absolutely necessary in this scenario, and in this you can state that you have no control over the outcome, and that there is a possibility that the plans executed may not go as anticipated. This can help your client keep a clear head in the case that you have only bad news to give them. You also need to explain eo them in detail all the possible outcomes of the surveillance, and how there is still no way to be absolutely sure of what will happen, and that unforeseen circumstances could taint the results of the surveillance.

Keeping An Honest And Open Line Of Communication With Your Client

It is essential for the private investigator from OKC to be direct and honest with their client. After all, they are trusting the detective with a personal matter of theirs, and want to know everything in detail. This also means that you have to constantly remind your client from the start that despite their strong suspicions, things may not be as they had suspected them to be. It can be hard for them to swallow an outcome that does not correlate with the one in their head. A good way to not aggravate your client is to make sure you go through all the information and use all the tools at hand to be absolutely sure, and to take away the doubts in their mind.

Last but not the least, give your clients all the information as soon as you find out, so they do not get a heart attack after reading your final report. They should be fully informed with all the developments made during the course of the investigation. And, a major tip: do not inform your client of important findings through text or voicemail, make sure to do it in person or at least over the phone. If you cannot reach them, make sure to text them that you have some urgent news to break to them and wait for them to contact you back.

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